We believe in our products 100%. We are trying our best every day to make you happy and put a smile on your face using our service, but we understand that it’s not easy for everyone. If you are not happy with your purchase or you have an issue that we are unable to solve, which makes the system unusable, we are more than happy to provide a refund.
We offer a 7-day money-back guarantee. If you are not satisfied with our product within 7 days of your purchase, you can request a refund.
How to make a request for a refund?
Please include your transaction order ID in the subject line: “Request a refund” and describe in your email the issues you are facing and the reason for this request. In some cases, you may need to provide proof, and we may also provide you with evidence of our work and findings to explain our point of view and decision more transparently.
Conditions:
Please understand and accept that we can’t provide refunds due to technical issues unless you allow us to adequately try to solve them and assist you. If we are unable to resolve your issue within 48 hours, we will provide a refund. Contact our live support 24/7 for assistance.
Refunds may only be issued within 7 days of the purchase date. After 7 days, no refunds can be processed.
If you paid using credit cards, refunds are generally processed, and funds are returned to the debit card in the customer’s bank account within 20 to 31 working days. However, in some cases, it may take up to 90 days to process the refund. We are not responsible for these time frames and delays, as we are not the payment provider but the IPTV service provider.
We will refund the entire purchase amount for purchases made within 7 days. For all other refund requests, refunds will be issued partially according to the period of the subscription that has been used. The Razor IPTV support team will contact users in all refund cases.
Important Notes:
- Refunds usually take 20 to 90 working days to process, and it’s beyond our control to expedite this period. Our payment processors will handle refund requests. We will try our best to process refunds as soon as possible after reviewing the request and checking user information.
We will not issue refunds or partial refunds in the following cases:
- The user is unable to set up their own box or system: We will provide our best support to set up boxes, devices, apps, and systems, but our support is limited to predefined steps for device configurations.
- Some channels are freezing, buffering, or not working occasionally: While most of our servers are stable, sometimes channels may freeze or not work due to various reasons. Temporary issues may be caused by:
- Customer internet fluctuations.
- Issues with the box/apps/customer setup.
- ISP issues.
- Channel downtime from the server end.
If a user cannot access their IPTV subscription plan for 48 hours or more due to server issues or any other problems caused by us, we will either refund the package price or extend the subscription time for free. Additionally, we can negotiate some extra bonuses together.
Contact Us:
If you have any questions about our Refund Policy, please contact us at support@razoriptv.com.
